Last Updated: March 1, 2025
At NexgenRooms, we are committed to providing our customers with a satisfactory experience. Our refund and cancellation policy is designed to ensure that our customers can cancel or request a refund for our software and services with ease.
Cancellation Policy
• Monthly Subscription: You may cancel your monthly subscription at any time by providing written notice to us at least 30 days prior to the next billing cycle.
• Annual Subscription: You may cancel your annual subscription at any time by providing written notice to us at least 60 days prior to the next billing cycle.
Refund Policy
• Monthly Subscription: If you cancel your monthly subscription, you will not be entitled to a refund for the current billing cycle. However, you will not be charged for any subsequent billing cycles.
• Annual Subscription: If you cancel your annual subscription, you will be entitled to a refund for the remaining months of your subscription, calculated on a pro-rata basis.
• Setup Fees: Setup fees are non-refundable.
Refund Process
• Refund Request: To request a refund, please contact our support team at support@nexgenrooms.com with your refund request.
• Refund Timeline: Refunds will be processed within 30 days of receiving your refund request.
• Refund Method: Refunds will be made using the same payment method used for the original purchase.
Cancellation Fees
• Cancellation Fee: A cancellation fee of $50 may be applicable if you cancel your subscription within 2 weeks of signing up.
Termination by Us
• Termination: We reserve the right to terminate your subscription if you breach our terms of service or fail to pay subscription fees.
• Refund: In the event of termination, you will not be entitled to a refund for the current billing cycle.
Changes to This Policy
We reserve the right to update this refund and cancellation policy from time to time. We will notify you of any changes by posting an updated version of this policy on our website.
Contact Us
If you have any questions or concerns about our refund and cancellation policy, please contact our support team at support@nexgenrooms.com
By using our software and services, you acknowledge that you have read, understood, and agree to be bound by this refund and cancellation policy.
